Case Studies Healthcare

Steve Eiss – Banner Health

As Steve Eiss puts it, he and the team at Banner Health in Phoenix, Arizona, don’t build hospitals; they open them—and at a rapid pace. BH’s executive director of facilities development since June 2020, Eiss manages most project components including concept, design, construction and management. The company owns or leases 480 health care-related properties: medical […]

Brian Martin – Medical City Plano and Medical City Frisco

No matter what the health crisis at Medical City Plano in North Texas, Facilities Management Director Brian Martin says the 600+ bed hospital, located in thriving Collin County, is ready. As Collin County’s only Level I trauma center, Medical City Plano regularly accepts transfer patients from more than 200 hospitals in a four-state region. Level […]

Billy Demory – Frederick Health

A horrendous off-field injury to his right arm might have precluded Billy Demory from a baseball career but it’s never kept him from lending a hand in more far-reaching pursuits. Facilities management now his game, Demory has held a series of such positions in healthcare for over 17 years, the last couple at Frederick Health […]

Phillip Jones – Massage Envy

Prior to the pandemic, the idea of de-stressing for an hour in one of Massage Envy’s franchised locations with soothing, low-lit, dark purple treatment rooms may have seemed the ideal. But in the days of COVID-19? The massage, wellness and skin care national franchisor faced some difficult days as clients stayed physically distant. To help […]

Jarrod Degenhard – Guardian Healthcare

Jarrod Degenhard has traveled so much for his work he jokes, “I should know Mr. Hilton by his first name now.” As vice president of environmental services for Guardian Healthcare, he’s rolled through much of Ohio, West Virginia and especially Pennsylvania, covering about 40,000 miles every year. Like so many other people, he’s staying put […]

Bruce Meyer – Rush Copley Medical Center

Most six-year-olds spend their days playing with toys or watching Paw Patrol, Odd Squad or SpongeBob SquarePants. It was different for Bruce Meyer. As a young child growing up in rural Illinois, Meyer would sit at a small table with paper, a pencil and a ruler, drawing his family’s house. He’d re-imagine the floorplan so […]

Bon Secours Mercy Health – Jonathan Hunley

Be careful when you start working on what seems to be a small, seemingly straightforward construction project, says Jonathan Hunley. Likening that situation to finding a stray thread on a sweater, he says if you pull on, it everything can unravel. But even if that happens—as it did with his first project at Bon Secours […]

Sheila Mason-Henry – Otsuka Pharmaceutical

Losing and gaining jobs. Dealing with racial discrimination. Navigating business operations through a pandemic and raising a family. The only thing left for Sheila Mason-Henry to do is earn her Ph.D. as she’s already mastered managing change and breaking the mold. As the daughter of Costa Rican immigrants, Mason-Henry pursued a career in IT that’s […]

Nicholas Nilio – Healthfirst

It certainly doesn’t happen often, an unstable or disgruntled person entering the workplace and setting off a scenario that must be quickly defused. But there’s enough risk of this occupational hazard for Nicholas Nilio to take preemptive measures on behalf of Healthfirst employees, New York’s largest nonprofit health insurer. Director of facilities and workplace security […]

Thomas Roche – Bristol Health

It’s becoming more of a rarity, the independent community hospital such as what you’ll find in Bristol, Connecticut. A full-service, 154-bed facility, Bristol Hospital—which is part of Bristol Health—is noted for being the Nutmeg State’s top-ranked when it comes to protecting patients from infections. Only its aging Emergency Center was due for upgrade. That upgrade […]

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