Case Studies February 2018

Carl Kernodle – Hyatt

When the Hyatt chain opened one of its newest resorts near the Caribbean paradise of Cancun on Mexico’s eastern shore, Carl Kernodle, vice president of planning and design, practiced his own method of quality assessment. “I walk the property and talk to the people, asking them where they’re from, how they’re enjoying their vacation and […]

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LATEST EDITION

vol. VI 2019

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