Case Studies Backbone of Healthcare

Nicholas Nilio – Healthfirst

It certainly doesn’t happen often, an unstable or disgruntled person entering the workplace and setting off a scenario that must be quickly defused. But there’s enough risk of this occupational hazard for Nicholas Nilio to take preemptive measures on behalf of Healthfirst employees, New York’s largest nonprofit health insurer. Director of facilities and workplace security […]

Thomas Roche – Bristol Health

It’s becoming more of a rarity, the independent community hospital such as what you’ll find in Bristol, Connecticut. A full-service, 154-bed facility, Bristol Hospital—which is part of Bristol Health—is noted for being the Nutmeg State’s top-ranked when it comes to protecting patients from infections. Only its aging Emergency Center was due for upgrade. That upgrade […]

Will Martin – HMS

The global COVID-19 pandemic has been eye-opening for industries across the globe, from entertainment and sports to food, beverage and hospitality. Will Martin, the vice president of real estate and facilities for HMS, says the pandemic has been eye-opening for his company, too, but in a good way. “We already had pandemic plans, and like […]

Kenneth Bower – Our Lady of the Lake Regional Medical Center

It’s a squeak or a wobble and it’s disrupting your rest in a hospital bed. The housekeeping staff is friendly—they smile when they empty wastebaskets and clean surfaces. But you always know when they’re coming because of that squeak or wobble. Part of Kenneth Bower’s job is making sure the carts are quieter. If nothing […]

Rajan Mistry – Signature Healthcare Services

With just two months left to finish up a new mental healthcare facility in Sacramento, construction workers in March were on high alert, given the governor’s recently released stay-at-home order as COVID-19 cases presented themselves nearby. While the entire on-site team was considered an essential workforce, some were understandably nervous. Police officers would stop them […]

Joe Holland – Charles River

You won’t see Joe Holland peering into a microscope to determine whether the latest pharmaceutical innovation is ready for a clinical trial. But at the Charles River research facility in Reno, Nevada, he’s known to keep a sharp eye on how the building and its labs measure up to the exacting rigors of medical science—because […]

Chris O’Higgins – Jefferson Healthcare

When Chris O’Higgins showed up for the grand opening of Jefferson Healthcare’s new dental clinic on June 18, he expected to see the usual suspects: team members, company executives, a few contractors, maybe a local reporter or two. Instead, nearly 80 people—including many local residents—turned out to celebrate the new facility, the first in Washington […]

Dave Keelty – University of Vermont Medical Center

It’s not just what the doctors ordered, it’s what former patients and their families advised when the University of Vermont Medical Center was about to commence with an ambitious addition six years ago. For all too often those folks—the real stakeholders in any healthcare project—seem left out of the equation when it comes to layout […]

GoHealth Urgent Care

Injuries and ailments wait for nobody, Rudy Yadao Jr. muses from his office in San Bruno, California. More than just time and money could be at stake if his employer’s urgent care centers are not built on time and operationally ready by autumn. “Got to plan for success and prepare for the worst,” he tells […]

Robert Thompson – Anne Arundel Medical Center

It’s a disturbing but realistic analogy that Robert Thompson cites. Stringent aviation rules and regulations notwithstanding, commercial airliners crash, however infrequently. And should it be found that the company was cutting corners on maintenance, the boss had better expect repercussions. Now let’s look at hospitals, says Thompson, who’s fashioned a long and productive career as […]

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