Case Studies Healthcare

Joel Kalmin – Legacy Community Health Services

Joel Kalmin of Legacy Community Health Services does not wear a stethoscope or take care of patients, but for the last 10 years as director of facilities design, he has worked with Legacy staff to build clinics that reflect and invigorate the communities they serve. As the largest nonprofit Federally Qualified Health Care Center, or […]

Wes Pooler – Southern Maine Health Care

Like many states, Maine has seen a spike in demand for behavioral health resources over the past decade. The problem is especially pronounced in rural and low-income areas, where extenuating factors—such as the state’s growing opioid crisis—are pushing these services to the brink. It’s an issue Wes Pooler knows all too well. During his tenure […]

Chris O’Higgins – Jefferson Healthcare

When Chris O’Higgins showed up for the grand opening of Jefferson Healthcare’s new dental clinic on June 18, he expected to see the usual suspects: team members, company executives, a few contractors, maybe a local reporter or two. Instead, nearly 80 people—including many local residents—turned out to celebrate the new facility, the first in Washington […]

Chris Brey – Cytokinetics

Living in a developing country like the Dominican Republic will change you, Chris Brey says. He’ll never forget how people got by with so little, and how much waste he saw being created back in the United States. Two years in the Peace Corps left a lasting impression on him, making him want to have […]

John M. Gustin – Adventist Health

It has the potential to cut costs and accelerate the timeline, but the design/build process is not necessarily the obvious choice in hospital construction. For many in this detail-oriented and highly regulated industry, the risk seems too high to entrust one contractor to directly manage the design team, without the usual checks and balances of […]

Dave Keelty – University of Vermont Medical Center

It’s not just what the doctors ordered, it’s what former patients and their families advised when the University of Vermont Medical Center was about to commence with an ambitious addition six years ago. For all too often those folks—the real stakeholders in any healthcare project—seem left out of the equation when it comes to layout […]

GoHealth Urgent Care

Injuries and ailments wait for nobody, Rudy Yadao Jr. muses from his office in San Bruno, California. More than just time and money could be at stake if his employer’s urgent care centers are not built on time and operationally ready by autumn. “Got to plan for success and prepare for the worst,” he tells […]

Jon Papps – Prisma Health

Jon Papps likes to joke that he was the first person in history to bring the University of South Carolina and Clemson University—heated rivals whose football teams have divided the state for more than a century—together for a common cause. The mission: to save lives and improve medical care in one of the state’s largest […]

Robert Thompson – Anne Arundel Medical Center

It’s a disturbing but realistic analogy that Robert Thompson cites. Stringent aviation rules and regulations notwithstanding, commercial airliners crash, however infrequently. And should it be found that the company was cutting corners on maintenance, the boss had better expect repercussions. Now let’s look at hospitals, says Thompson, who’s fashioned a long and productive career as […]

Jill Pearsall – Texas Children’s Hospital

To most, the saying “giving 110 percent” is considered a positive one. For the folks at Texas Children’s Hospital, however, the idiom had taken on a slightly different meaning in the fall of 2013: The facility was consistently over capacity, and the impacts—on patients and physicians alike—were starting to take a toll. That November, leaders […]

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