Case Studies Hospitality

Roger Beck – IHG Hotels & Resorts

Est. reading time: 5 mins

Some people climb the ladder in their industry not by taking others down, but by becoming indispensable to everyone around them. Such was the case with Roger Beck, the global facility and real estate manager at IHG Hotels & Resorts, whose brands include InterContinental Hotels, Regent, Holiday Inn and Crown Plaza. As an example of […]

David Johns – Mount Airy Casino Resort

Est. reading time: 4 mins

The Las Vegas Strip has more than two dozen multi-billion-dollar properties on a four-mile stretch. These behemoths, which have thousands of rooms, are huge compared to smaller casinos on tribal lands or in rural places. They also have over-the-top amenities that are hard to match. But, according to David Johns, it’s not impossible. “We’re trying […]

Miso Ivanisevic – Hyatt Hotels Corp.

Est. reading time: 4 mins

As he completes a second decade with the Hyatt Hotels Corp., it’s safe to say Miso Ivanisevic has found a place to stay. The director of engineer and facilities for the Hyatt Regency and the Grand Hyatt San Antonio River Walk in San Antonio, Texas, has risen through the company ranks for 18 years. He started […]

Jim Slagle – Disneyland Resort

Est. reading time: 4 mins

Jim Slagle has made a career out of helping to sustain quite the legacy. As vice president of facility asset management at Disneyland Resort, he feels like he is on hallowed ground. “Walt Disney’s legacy is visible throughout Disneyland park,” Slagle tells Blueprint in September 2021 from Anaheim, California, where he’s spent the second half […]

Paul Gunderson – Resorts World Las Vegas

Est. reading time: 4 mins

When the Las Vegas Strip reopened in June 2020 after a COVID-19 pause, celebrations were muted—at least for the first few weeks. Then, on a not-so-quite boulevard, Resorts World Las Vegas opened with a shower of fireworks and a traditional lion dance for luck and prosperity. According to Paul Gunderson, the resort’s vice president of […]

Mike Smith – Shooting Star Casino

Est. reading time: 4 mins

Located in Mahnomen County, White Earth Reservation is a rare and beautiful place. One of the biggest cattle-raising areas in northwestern Minnesota, it’s also famous for its annual harvest of wild rice, and it’s the only county in the state that’s entirely within tribal lands. There are few economic hubs in the region, though, save […]

Damion Fennoy – Live! Casino & Hotel

Est. reading time: 4 mins

Swing the doors open at Live! Casino and Hotel, and get ready for some serious sensory overload: multicolored lights flashing, music pumping from every direction, the animated whoops of casino-goers—all bathed in the glow of a 100-foot media wall live-streaming televised sporting events. The 200,000-square-foot casino space practically screams excitement—and that’s exactly the way that […]

Chad Halley – Hamra Enterprises

Est. reading time: 4 mins

The demand for fast food remains high even with the worst of COVID-19 seemingly over. That should keep Chad Halley busy as he helps three popular outlets meet demand while factoring what might be changing consumer habits. More drive-thru lanes or restaurants with only drive-thru lanes? More investment in the technology and machinery strictly for […]

John Eloe – Coeur d’Alene Resort

Est. reading time: 4 mins

John Eloe has always liked making people smile. When he was nineteen and deciding what he wanted to study in college, his mom encouraged him to pursue his love of cooking. He had never considered being a chef before, but soon realized he could bring people joy through good food. Eloe worked as a chef […]

Chuck Griffith – Bluegreen Vacations

Est. reading time: 4 mins

For some, customer service is a hassle of the job, but for Chuck Griffith, it’s an act of faith. Now a regional facilities manager, the former minister says that operating a church and counseling parishioners is very similar to his current work at Bluegreen Vacations, a timeshare club headquartered in Boca Raton, Florida, that operates […]

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