Case Studies Hospitality

Jim Slagle – Disneyland Resort

Jim Slagle has made a career out of helping to sustain quite the legacy. As vice president of facility asset management at Disneyland Resort, he feels like he is on hallowed ground. “Walt Disney’s legacy is visible throughout Disneyland park,” Slagle tells Blueprint in September 2021 from Anaheim, California, where he’s spent the second half […]

Paul Gunderson – Resorts World Las Vegas

When the Las Vegas Strip reopened in June 2020 after a COVID-19 pause, celebrations were muted—at least for the first few weeks. Then, on a not-so-quite boulevard, Resorts World Las Vegas opened with a shower of fireworks and a traditional lion dance for luck and prosperity. According to Paul Gunderson, the resort’s vice president of […]

Mike Smith – Shooting Star Casino

Located in Mahnomen County, White Earth Reservation is a rare and beautiful place. One of the biggest cattle-raising areas in northwestern Minnesota, it’s also famous for its annual harvest of wild rice, and it’s the only county in the state that’s entirely within tribal lands. There are few economic hubs in the region, though, save […]

Damion Fennoy – Live! Casino & Hotel

Swing the doors open at Live! Casino and Hotel, and get ready for some serious sensory overload: multicolored lights flashing, music pumping from every direction, the animated whoops of casino-goers—all bathed in the glow of a 100-foot media wall live-streaming televised sporting events. The 200,000-square-foot casino space practically screams excitement—and that’s exactly the way that […]

Chad Halley – Hamra Enterprises

The demand for fast food remains high even with the worst of COVID-19 seemingly over. That should keep Chad Halley busy as he helps three popular outlets meet demand while factoring what might be changing consumer habits. More drive-thru lanes or restaurants with only drive-thru lanes? More investment in the technology and machinery strictly for […]

John Eloe – Coeur d’Alene Resort

John Eloe has always liked making people smile. When he was nineteen and deciding what he wanted to study in college, his mom encouraged him to pursue his love of cooking. He had never considered being a chef before, but soon realized he could bring people joy through good food. Eloe worked as a chef […]

Chuck Griffith – Bluegreen Vacations

For some, customer service is a hassle of the job, but for Chuck Griffith, it’s an act of faith. Now a regional facilities manager, the former minister says that operating a church and counseling parishioners is very similar to his current work at Bluegreen Vacations, a timeshare club headquartered in Boca Raton, Florida, that operates […]

Perry Sanders – Monarch Casino & Resort Inc.

The best casinos aren’t known for skimping on luxury amenities or unusual experiences, but how about massive showers that comfortably fit six to eight people and bathe them not just in water, but light and fragrance? “Well, our guests are going to love it,” says Perry Sanders, the corporate director, facilities, for the Atlantis Casino […]

Chuck Pagnotta – The Briad Group

The party hasn’t really ended at the new AC Hotel by Marriott Bridgewater. It’s only been toned down by a pandemic that’s lessened good times just about everywhere, including here in north central New Jersey. But when some sense of normalcy resumes, this place will really be rockin.’ So assures Chuck Pagnotta, who was among […]

Amy Hunn – Floyd’s 99 Barbershop

Amy Hunn was in college at the Art Institute of Colorado and she needed a job. She got one answering phones, scheduling appointments and sweeping hair at an original Floyd’s 99 Barbershop in Denver. It’s been more than 18 years since she’s picked up a broom as part of her daily work duties, but she’s […]

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