Case Studies Healthcare

For Vance Thornton, the blueprint to success was never handed to him—it was something he built, brick by brick, beam by beam. Growing up in a financially struggling household with a single mother, Thornton knew early on that he wanted something different for his future. He credits a junior high woodshop teacher, Mr. Anderson, for […]

For Jim Wilkie, every wrench turned and work order filed is part of a bigger mission: helping people with intellectual disabilities live safely, independently, and with dignity. As fleet and facilities director at Link Associates—a West Des Moines-based nonprofit serving more than 500 individuals with intellectual disabilities—Wilkie brings a rare combination of practical know-how, deep […]

People might not like going to the dentist, but that doesn’t mean it cannot be an elevated experience with service and care beyond traditional practices. Heartland Dental is one of the nation’s largest dental support organizations (DSOs). It provides supported dentists, hygienists, and non-clinical team members with best-in-class non-clinical administrative support, helping them achieve professional […]

Duke University Health System (DUHS) stands as a beacon of academic excellence and compassionate care, recognized nationally for its mission to “advance health together.” From its flagship Duke University Hospital in Durham, North Carolina, to its growing network of outpatient clinics and regional hospitals, DUHS is driven by values of innovation, service, and continuous improvement. […]

At the heart of Methodist Le Bonheur Healthcare’s sprawling 26-acre Memphis campus—where over 3 million square feet of facilities must operate with precision every single day—one man is quietly redefining what leadership looks like in healthcare facilities management. Steven Atkins, Director of Facilities Management, is more than a facilities leader. He’s a coach, a mentor, […]

For nearly a century, Otsuka has been committed to pioneering treatments that enhance well-being. Through the principles of “Jissho” (actualization) and “Sozosei” (creativity), the company has established itself as a global leader in the pharmaceutical, nutraceutical, and consumer sectors. As the workplace evolves post-COVID, Sheila Mason-Henry, director of facilities and office operations, oversees optimizing office […]

At Houston Methodist, exceptional patient care begins long before a physician walks through the door. It starts with a seamless, comfortable, and functional environment where every detail, from temperature to signage, is designed to support healing. For Sean Sevy, director of operations, system facilities for Houston Methodist, creating that environment isn’t just a job—it’s a […]

Westminster Canterbury Richmond has long stood as a beacon of excellence in senior care, pioneering a comprehensive and resident-focused approach since its founding in 1971. As one of the first Richmond-area retirement communities to earn accreditation from the Continuing Care Accreditation Commission (now CARF-CCAC), it has maintained that distinction continuously since 1987, a feat achieved […]

Maintaining facilities directly impacting people’s lives brings immense personal satisfaction, knowing that the work goes beyond bricks and mortar. Each decision, from a renovation to a repair, contributes to creating environments where caregivers can thrive and patients can feel comfortable and cared for. It’s fulfilling to see how a clean, functional and welcoming space can […]

Nick Macario is a senior project manager for design and construction at Northwell Health. He is part of a team responsible for constructing and renovating facilities to meet the organization’s high standards of patient care. Northwell Health is New York’s largest healthcare provider and private employer, with 21 hospitals, nearly 900 outpatient facilities, and a […]