Kevin Persaud – Bond Vet

Kevin Persaud never planned to spend his career worrying about budgets, vendor management, and keeping clinics comfortable—even in the dead of winter. He enrolled at Monroe College to pursue a criminal justice degree and the ambition of becoming a cop or a criminal defense lawyer. Two internships at the Legal Aid Society later, he knew the law was not for him. What followed was a winding road through executive assistant work, residential building management, and a transformative stint at WeWork—a journey that would eventually land him in a role he could not have anticipated but has come to define him.

Today, Persaud serves as a senior facilities manager at Bond Vet, a fast-growing veterinary company focused on providing high-quality, accessible care to pets and their owners. With locations now spanning 58 clinics across seven markets—including New York, New Jersey, Philadelphia, Washington DC, Chicago, and Boston—Bond Vet combines a hospitality-forward approach with rigorous medical standards, ensuring that both pets and the people who love them feel welcomed from the moment they walk through the door. Persaud’s work ensures those doors stay open, safe, and fully functional every single day of the week.

Persaud’s first real foray into facilities came after he set aside his legal ambitions. He became a superintendent managing two residential buildings—unglamorous work, but work that sharpened instincts he did not know he was developing. From there, he was recruited to lead facilities for WeWork’s global headquarters, a role that exposed him to large-scale operations, established systems, and a culture of genuine investment in its people.

“At WeWork, everything was already established—policies, SOPs, platforms—so there was no need to reinvent the wheel,” Persaud reflects. “It was a plug-and-play environment, and I gained valuable experience and leadership there.”

After a company reorganization led to his role being outsourced, Persaud accepted a separation package and moved on to pursue new opportunities. He spent time during the COVID-19 pandemic managing city kiosks on night shifts before Bond Vet came into the picture. In February 2021, he joined the company when it had just four locations. There was no structured facilities program in place—only a basic monday.com board the co-founders had built to track urgent requests. It was a blank slate, and for Persaud, that was exactly the kind of challenge he had been building toward without knowing it.

Building a data-driven program

The early days at Bond Vet were defined by hyper growth. Persaud’s first priority was to build a facilities management program that could scale alongside the company, balancing responding to daily problems with preventing them in the first place.

“Preventive maintenance is about stopping something catastrophic before it happens,” he explains. “These are assets that run 24 hours a day, seven days a week. You’re trying to get ahead of failure, not chase it.”

To do that, Persaud implemented a computerized maintenance management system, or CMMS—a platform that centralized work orders, improved vendor coordination, and generated the kind of data-driven insights the company had been missing. The platform allowed him to identify patterns, prioritize resources, and communicate more effectively with design and construction teams, making decisions about future clinic buildouts. Before the CMMS, there was no reliable way to make informed choices about equipment selection or long-term capital planning. Now those decisions had real numbers behind them.

One early win came during a brutal winter season in the Northeast. Before temperatures dropped, Persaud ensured every vendor was fully active and compliant within the CMMS, stress-testing the chain of command before it was actually needed.

“I tested the system and the vendors before conditions got bad,” he says. “When that cold hit, every location stayed open. That was a real improvement over previous years.”

Keeping clinics running

Persaud manages a lean but capable team. His one direct report covers the field Monday through Friday, driving a branded van to handle reactive and emergency issues across a concentration of clinics in New York City, New Jersey, Long Island, and surrounding areas. They meet twice weekly to review open tickets, upcoming tasks, and any escalations that require coordination with landlords or other internal teams. Persaud handles the broader geographic portfolio remotely, working with local partners in markets like Chicago, Boston, Philadelphia, and the DC metro area.

When new clinics open, roughly a third of the facilities team spends a week onsite alongside the clinic setup crew—building, mounting, and installing both facility items and medical equipment. It is hands-on, high-stakes work, and Persaud takes quiet pride in how smoothly those launches now run compared to the earliest days. Recent openings in Philadelphia and Cathedral Heights reflect a process that has matured considerably through years of experience and refinement.

The most fulfilling moments, he says, come from the fastest resolutions—when a heating system fails on a cold morning and his team has it back online within hours, sometimes sending hot drinks to clinic staff while the repair is still underway.

“The recognition from the operations teams after something like that—that’s what makes it worth it,” he says. “You’re keeping things running for the people and the pets who count on you.”

Converting a storage room into an HQ

Persaud’s most recent project captured everything his role demands: resourcefulness, speed, and the kind of relationship capital that only comes from years of consistent vendor partnerships. Bond Vet needed a satellite office and decided to convert an unfinished, unconditioned storage space inside an existing clinic location in Manhattan’s Financial District into a fully functional workspace. The task landed on Persaud’s desk with a tight timeline and a clear budget provided by the CFO.

Working with vendors he had cultivated over five years—covering electrical, HVAC, IT, audio-visual, and access control—Persaud completed the buildout in a matter of weeks. Framing, drywall, electrical upgrades, vinyl flooring, and audio-visual installation all came together on schedule. The space now serves the company’s hybrid workforce, offering proximity to clinics across Queens, Brooklyn, and New Jersey while positioning Bond Vet in a neighborhood that strengthens collaboration with partners and potential investors.

Leadership’s response was enthusiastic and immediate. The financial district location is now the first of five planned satellite offices, with additional spaces coming to Queens, New Jersey, Chicago, and the DC area. For Persaud, the project illustrated something he has believed since his days managing apartment buildings: that the best facilities work is ultimately about people, not just the buildings they occupy.

“No two days are the same, and no two problems are the same,” he says. “Even routine issues can need completely different solutions. I’ve grown to love that about this work.”

Looking ahead, Persaud sees himself advancing into a director-level role within the next year or two, whether at Bond Vet or with a larger organization in the industry. But that ambition does not pull his attention from the present. What drives him today is the same thing that drove him when he was troubleshooting a broken boiler in a residential building—the steady satisfaction of keeping a space functional, safe, and ready for whoever walks through the door next.