Case Studies Hospitality

The demand for fast food remains high even with the worst of COVID-19 seemingly over. That should keep Chad Halley busy as he helps three popular outlets meet demand while factoring what might be changing consumer habits. More drive-thru lanes or restaurants with only drive-thru lanes? More investment in the technology and machinery strictly for […]

John Eloe has always liked making people smile. When he was nineteen and deciding what he wanted to study in college, his mom encouraged him to pursue his love of cooking. He had never considered being a chef before, but soon realized he could bring people joy through good food. Eloe worked as a chef […]

For some, customer service is a hassle of the job, but for Chuck Griffith, it’s an act of faith. Now a regional facilities manager, the former minister says that operating a church and counseling parishioners is very similar to his current work at Bluegreen Vacations, a timeshare club headquartered in Boca Raton, Florida, that operates […]

The best casinos aren’t known for skimping on luxury amenities or unusual experiences, but how about massive showers that comfortably fit six to eight people and bathe them not just in water, but light and fragrance? “Well, our guests are going to love it,” says Perry Sanders, the corporate director, facilities, for the Atlantis Casino […]

The party hasn’t really ended at the new AC Hotel by Marriott Bridgewater. It’s only been toned down by a pandemic that’s lessened good times just about everywhere, including here in north central New Jersey. But when some sense of normalcy resumes, this place will really be rockin.’ So assures Chuck Pagnotta, who was among […]

Amy Hunn was in college at the Art Institute of Colorado and she needed a job. She got one answering phones, scheduling appointments and sweeping hair at an original Floyd’s 99 Barbershop in Denver. It’s been more than 18 years since she’s picked up a broom as part of her daily work duties, but she’s […]

If you’ve recently stepped into a chain hotel and marveled at the contemporary look and feel—crisp architectural lines and muted colors, registration areas of faux brick and glass, comfy and spacious common areas with fireplaces and modernistic lighting, grotto-like pools and outdoor patios with firepits—chances are it was designed and built by Alpha Construction and its proven team […]

Florida is known for many things: Walt Disney World, alligators, oranges. More than anything, though, it’s the crystal blue water and endless beaches that define the Sunshine State. That fresh, casual vibe isn’t just reserved for resorts on the state’s east and west coasts. For Rene Martinelli, that vibe is perfect for the interior of […]

When Jaime Palmer Walliker joined Spanish-based RIU Hotels & Resorts in 2001 as a mechanical engineer working at the company’s Caribbean properties, he saw it as the logical next step in his career—a way to ready himself for the opportunities ahead. Little did he know, they’d all come under the same roof. Nearly 20 years later, Palmer has become an […]

It’s a sense of optimism that’s not widely shared in the restaurant industry. Even before COVID-19 many chains were retrenching or revamping their business models. Since the pandemic, some brands have struggled to merely survive. A notable exception might be in western Canada, where The Canadian Brewhouse—a family-friendly sports bar and restaurant—continues to think big. […]