Case Studies Hospitality

Accurate Lock and Hardware

Should visitors to the White House notice door knobs, they may think they date back to administrations of a distant past. They may come to the same conclusion about door hardware adorning the Statue of Liberty, Ellis Island, numerous state capitols and countless high-end residences. But all were highly engineered, manufactured or restored by a […]

Al Parker Jr. – Ocean Casino Resort

There’s always something to maintain in a casino resort hotel just one room shy of 1,400 in Atlantic City. Even though the building is currently closed to the public, something’s bound to leak, get dusty, need preventative maintenance, an upgrade or replacement. Thus Al Parker Jr., the facilities director since the rebranded Ocean Casino Resort […]

Alix Loiseau – Royal Caribbean Cruise Lines Ltd.

The construction industry knows all about BIM, the high-tech Building Information Modeling that has revolutionized the ground-up design and construction process by providing a detailed, virtual, 3-dimentional model of a structure before any ground is broken. Well, now there’s SHIM, as in Ship Information Modeling—the process that Alix Loiseau has pursued since becoming director of […]

Amy Hunn – Floyd’s 99 Barbershop

Amy Hunn was in college at the Art Institute of Colorado and she needed a job. She got one answering phones, scheduling appointments and sweeping hair at an original Floyd’s 99 Barbershop in Denver. It’s been more than 18 years since she’s picked up a broom as part of her daily work duties, but she’s […]

Brad Grose – Alpha Construction

If you’ve recently stepped into a chain hotel and marveled at the contemporary look and feel—crisp architectural lines and muted colors, registration areas of faux brick and glass, comfy and spacious common areas with fireplaces and modernistic lighting, grotto-like pools and outdoor patios with firepits—chances are it was designed and built by Alpha Construction and its proven team […]

Carl Kernodle – Hyatt

When the Hyatt chain opened one of its newest resorts near the Caribbean paradise of Cancun on Mexico’s eastern shore, Carl Kernodle, vice president of planning and design, practiced his own method of quality assessment. “I walk the property and talk to the people, asking them where they’re from, how they’re enjoying their vacation and […]

Chad Halley – Hamra Enterprises

The demand for fast food remains high even with the worst of COVID-19 seemingly over. That should keep Chad Halley busy as he helps three popular outlets meet demand while factoring what might be changing consumer habits. More drive-thru lanes or restaurants with only drive-thru lanes? More investment in the technology and machinery strictly for […]

Chuck Griffith – Bluegreen Vacations

For some, customer service is a hassle of the job, but for Chuck Griffith, it’s an act of faith. Now a regional facilities manager, the former minister says that operating a church and counseling parishioners is very similar to his current work at Bluegreen Vacations, a timeshare club headquartered in Boca Raton, Florida, that operates […]

Chuck Pagnotta – The Briad Group

The party hasn’t really ended at the new AC Hotel by Marriott Bridgewater. It’s only been toned down by a pandemic that’s lessened good times just about everywhere, including here in north central New Jersey. But when some sense of normalcy resumes, this place will really be rockin.’ So assures Chuck Pagnotta, who was among […]

Damion Fennoy – Live! Casino & Hotel

Swing the doors open at Live! Casino and Hotel, and get ready for some serious sensory overload: multicolored lights flashing, music pumping from every direction, the animated whoops of casino-goers—all bathed in the glow of a 100-foot media wall live-streaming televised sporting events. The 200,000-square-foot casino space practically screams excitement—and that’s exactly the way that […]

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