Case Studies Hospitality

When Petu Kummala was a university student in Turku, Finland, he spent summers working at a shipyard—not yet designing the vessels that passed through, but installing their interiors, hands deep in the craft of making floating spaces feel like somewhere worth being. He studied naval architecture, never quite imagining that the same shipyard where he […]

Pat Munley understands that credibility in facilities leadership is earned long before a title is granted. At Wind Creek Casino Chicago Southland, that credibility traces back to the mechanical rooms, rooftops, and overnight shifts where he first learned the realities of building operations. Today, as director of facilities, he oversees a 255-room hotel, a 70,000-square-foot […]

When Paul Dobias first entered the workforce, he never imagined that his path would lead him into the world of hospitality. Born and raised in Chicago, he began his career in customer service and sales, a world away from mechanical systems and property maintenance. Yet the problem-solving mindset he developed early on would later prove […]

When the Las Vegas Strip reopened in June 2020 after a COVID-19 pause, celebrations were muted—at least for the first few weeks. Then, on a not-so-quite boulevard, Resorts World Las Vegas opened with a shower of fireworks and a traditional lion dance for luck and prosperity. According to Paul Gunderson, the resort’s vice president of […]

The best casinos aren’t known for skimping on luxury amenities or unusual experiences, but how about massive showers that comfortably fit six to eight people and bathe them not just in water, but light and fragrance? “Well, our guests are going to love it,” says Perry Sanders, the corporate director, facilities, for the Atlantis Casino […]