The demand for fast food remains high even with the worst of COVID-19 seemingly over. That should keep Chad Halley busy as he helps three popular outlets meet demand while factoring what might be changing consumer habits. More drive-thru lanes or restaurants with only drive-thru lanes? More investment in the technology and machinery strictly for […]
Case Studies Hospitality
Chuck Griffith – Bluegreen Vacations
Est. reading time: 4 mins
For some, customer service is a hassle of the job, but for Chuck Griffith, it’s an act of faith. Now a regional facilities manager, the former minister says that operating a church and counseling parishioners is very similar to his current work at Bluegreen Vacations, a timeshare club headquartered in Boca Raton, Florida, that operates […]
Chuck Pagnotta – The Briad Group
Est. reading time: 5 mins
The party hasn’t really ended at the new AC Hotel by Marriott Bridgewater. It’s only been toned down by a pandemic that’s lessened good times just about everywhere, including here in north central New Jersey. But when some sense of normalcy resumes, this place will really be rockin.’ So assures Chuck Pagnotta, who was among […]
Carl Kernodle – Hyatt
Est. reading time: 5 mins
When the Hyatt chain opened one of its newest resorts near the Caribbean paradise of Cancun on Mexico’s eastern shore, Carl Kernodle, vice president of planning and design, practiced his own method of quality assessment. “I walk the property and talk to the people, asking them where they’re from, how they’re enjoying their vacation and […]
