Case Studies Healthcare

Christopher Lee says he loves working for a place where he knows his contributions are creating a lasting impact and positive foundation for people. At the Lucile Packard Children’s Hospital in Palo Alto—part of Stanford Children’s Health—Lee is doing just that. As the hospital’s director of information systems, construction and implementations, he helped guide a […]

She was only touring an intern, but it could’ve been a high-level corporate meeting or a group of industry guests, to see one of Merck’s buildings. Certainly, Kathryn Gibbs was still delighted to give a tour, especially to show how her company, global pharmaceutical giant Merck, strives to make itself accessible and safe for its […]

What do digging holes, world travel, stuffing envelopes, women’s rights and mentoring all have in common? That would be Jill Soderholm—and all the things she loves to do and promote. Connecticut-born, Soderholm has traveled the world applying her skills in real estate, finance, planning and architecture to high-end projects. Returning to her New England roots […]

It’s a squeak or a wobble and it’s disrupting your rest in a hospital bed. The housekeeping staff is friendly—they smile when they empty wastebaskets and clean surfaces. But you always know when they’re coming because of that squeak or wobble. Part of Kenneth Bower’s job is making sure the carts are quieter. If nothing […]

With just two months left to finish up a new mental healthcare facility in Sacramento, construction workers in March were on high alert, given the governor’s recently released stay-at-home order as COVID-19 cases presented themselves nearby. While the entire on-site team was considered an essential workforce, some were understandably nervous. Police officers would stop them […]

There may not be bellboys at the Jack Hughston Memorial Hospital in Phenix City, Alabama, but the sign with the big white “H” encased in a blue background above the entrance carries added value. “Many of our patients say it stands for Hilton,” jokes Caleb Kelley, system director of facilities management. “That’s how high our […]

The rest of us can say hello to Jonathan Overacker, the director of facilities and engineering for Riverside Healthcare in Kankakee, Illinois. Not only was Overacker born at Riverside Medical Center, so were two of his four children, and his father worked there for 40 years. But there’s little time for nostalgia these days, not […]

You won’t see Joe Holland peering into a microscope to determine whether the latest pharmaceutical innovation is ready for a clinical trial. But at the Charles River research facility in Reno, Nevada, he’s known to keep a sharp eye on how the building and its labs measure up to the exacting rigors of medical science—because […]

As a kid, Sean Tracy remembers never wanting to work in a hospital. To him, that was where all the sick people went—a place where bad things happened far too often. So, when Tracy joined the grounds crew at Penrose Hospital in Colorado just two years out of high school, he couldn’t help but see […]

Years ago, if David Timm’s pager went off at 1 a.m. with news that water was inundating the basement of St. Mary Mercy Hospital, he might’ve lost his mind. Therein lies the beauty of being a director of facilities for more than three decades: If you’ve seen it once, you’ve seen it a thousand times […]