Case Studies June 2021

It’s not a Japanese bullet train, but employees at the Capital District Transit Authority are proud of upstate New York’s second Bus Rapid Transit line that hit the road last winter with a fleet of shiny blue and silver buses moving riders around Albany and surrounding communities. Known as the River Corridor Bus Rapid Transit […]

Thomas Polansky has loved The Huntington Library, Art Museum and Botanical Gardens since he was a child. Often when he visited his grandparents in Pasadena, they brought him to these places at the San Marino, California, institution. The trips influenced Polansky’s early interest in art and architecture, and he eventually went on to receive his […]

MacEwan University may be in Western Canada, but the people who comprise the facilities department speak at least one word in Japanese: muda. That, explains Stephen Luyendyk, translates as waste or uselessness, terms that were anathema to him and his crew even before 2019, when an outside speaker put a catchy name to the many […]

Responding to COVID-19 has required some organizations to be more resourceful than others. That’s why the facilities staff of Prisma Health spent three days in January scrubbing, repairing and painting an abandoned retail store. When it became clear that there wasn’t enough room to administer vaccines at the hospital, they transformed the store across the […]

It was not a job requiring the nuclear physics Joshua Roney had learned in the U.S. Navy and the civilian nuclear energy industry. But while he wasn’t splitting atoms, he was certainly splitting duties, work shifts and even floors as he oversaw construction of a new behavioral health unit at a hospital in McKees Rocks, […]

When White Plains Hospital opens its new Center for Advanced Medicine & Surgery in summer 2021, it will begin another “decanting” process, continuing its multi-year transformation of how the hospital, north of New York City, treats Westchester County residents, says Robert Stiers. “Decanting” as in the care provided at the new center will draw outpatients […]

Though Jamie Collum and Andrew Cartwright knew they’d make a great team, they really didn’t imagine it would be this good. At Toronto-based FCA Insurance Brokers, the duo helps contractors across Canada get insurance and surety bonds as the industry rebounds from COVID-19-related setbacks. The tag-team approach began in August 2020, when Cartwright joined FCA […]