Case Studies November 2020

Jana Fain-Rossen – Zwift

It’s not every day that someone gets her feet wet in facilities management in an office where pigs wearing tutus mingle with some of the funniest people in show business. But not everyone is Jana Fain-Rossen. Fain-Rossen, a native of Atlanta, got her start working for a production company in Beverly Hills before moving to […]

Joseph Indivero – Spinoso Real Estate Group

Time was when Sears, Roebuck and Co. anchored many a mall, but how shopping trends change. Staggered into bankruptcy court by e-commerce and crushing debt, that erstwhile heavyweight retailer has been vacating hundreds of its stores, leaving behind cavernous spaces that mall operators need to fill. But here may be the next stage of a […]

Keith Watkins – City School District of New Rochelle

Experience counts, and Keith Watkins has tons of it when it comes to managing school facilities. For 30 years in towns and cities throughout upstate New York, Watkins has been on facilities management teams. He’s also led national and state associations of school facilities managers, all in the spirit of protecting and maintaining buildings, students […]

Kelly Knable – Ball State University

McKinley Avenue once wove its way through Ball State University’s North End on a gentle curve approaching and crossing the bridge over Duck Pond. Now that curve has become a traffic circle fronting new residence and dining halls, buildings that are just part of the growth at Ball State, notes Kelly Knable, the university’s director […]

Ken Ziff – TTEC

Said to be a week or two late in its COVID-19 response, the United Kingdom tried to make up for lost time this past spring and summer, its precautionary measures including strict oversight of construction sites. Among them was a contact center being built in Leeds and much needed by a leading global automaker intent […]

Lee McQueen – University of Nebraska at Kearney

Kevin Costner once heard a whispering voice telling him to build a baseball diamond in his Iowa cornfield. One state west, in Nebraska, Lee McQueen has not heard mysterious voices. Still, as the University of Nebraska at Kearney expands into acreage once used to farm corn and alfalfa, the expansion carries a “The Field of […]

Ray Houle – New England Finish Systems

It’s a monumental undertaking for drywall and finishing company New England Finish Systems and President Ray Houle is wishing that circumstances would allow him to dispatch even more manpower to the company’s newest endeavor. One of 14 specialty subcontracting divisions of Marquis Management, NEFS originally made its mark completing high-end tenant fit outs. However, Houle […]

Sheila Mason-Henry – Otsuka Pharmaceutical

Losing and gaining jobs. Dealing with racial discrimination. Navigating business operations through a pandemic and raising a family. The only thing left for Sheila Mason-Henry to do is earn her Ph.D. as she’s already mastered managing change and breaking the mold. As the daughter of Costa Rican immigrants, Mason-Henry pursued a career in IT that’s […]

Shigeo Iwamiya – Suffolk University

With its skyline views, proximity to Boston’s downtown Freedom Trail and a spot on the National Register of Historic Places, it was a housing lottery ticket Suffolk University undergraduate students could only dream of: a room at the former luxury Ames Hotel. Approaching the fall semester of 2020, anticipation was building to welcome first-year students […]

Stephen Vedral – Northern Arizona University

Though the subject can’t be avoided, Stephen Vedral would rather discuss something other than COVID-19. For months it’s seemed an all-consuming concern for his Northern Arizona University facilities team, giving rise to what he calls the very contagious “COVID fatigue.” He also reminds that when he assumed his responsibilities at this Flagstaff campus in the […]

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